Finding the perfect makeup artist can feel like a daunting task, especially when there’s so much at stake for your big day or special event. While clients often share their fair share of frustrations, it’s worth noting that makeup artists also face their own set of challenges. From managing unrealistic expectations to handling last-minute bookings, these professionals navigate a tricky balance to make every client look and feel their best. Let’s take a closer look at some common complaints makeup artists encounter and why understanding their side of the story matters.
Common Complaints Surrounding Makeup Artists in Singapore
When it comes to makeup artistry in Singapore, clients expect high-quality service, particularly for important occasions like weddings, pre-wedding shoots, and corporate events. However, some recurring complaints reveal areas where improvements can be made.
1. Communication Issues
A frequent frustration among clients is poor communication. For instance, some customers have shared experiences where makeup artists provided unclear instructions regarding appointment timings or failed to respond promptly to queries. In one case, a bride reported confusion about whether the makeup artist would be bringing an assistant, leading to last-minute stress.
2. Inconsistent Quality
Another common grievance involves makeup results that didn’t align with client expectations. For example, a customer mentioned that the makeup artist deviated from the reference photos provided, resulting in a look that felt too heavy for her solemnisation ceremony. This inconsistency in achieving desired styles can leave clients feeling disappointed on their special day.
3. Punctuality Problems
Timeliness is crucial for events with strict schedules, yet late arrivals by makeup artists remain a frequent complaint. For instance, some brides have shared experiences where makeup artists arrived an hour late for their wedding preparation, disrupting the overall timeline.
4. Unprofessional Behaviour
Instances of unprofessional behaviour have also been highlighted in reviews. For example, some clients have mentioned dismissive attitudes from makeup artists when they requested changes during a trial session. In another instance, a groom’s family member noted that the artist refused to adjust the makeup style despite repeated feedback. Such inflexibility and lack of consideration can tarnish the client’s overall experience.
5. Lack of Transparency in Pricing
Hidden fees and unclear package details are a recurring issue for customers. For example, a bride mentioned being surprised by additional charges for touch-ups during the evening portion of her wedding day, which were not disclosed initially. Similarly, clients booking ROM makeup packages have reported confusion over what is included, leading to unexpected costs.
6. Unsatisfactory Trial Sessions
Trial sessions are meant to give clients confidence in their final look, yet some feel the sessions fall short. For instance, one bride shared that her trial makeup looked drastically different from what was promised, leaving her anxious about her wedding day. Another customer noted that the limited time allocated for the trial session didn’t allow for adjustments, making it difficult to finalise a preferred look.
7. Makeup Durability Issues
Durability of makeup is a significant concern, particularly for outdoor weddings or full-day events. For example, some clients have complained that their makeup began smudging halfway through a photoshoot under Singapore’s humid weather, despite assurances of long-lasting products.
Common Complaints from Makeup Artists in Singapore
While clients often share their grievances about makeup services, makeup artists themselves encounter challenges that can impact their ability to deliver the best results. Understanding these issues provides a more balanced perspective on the dynamic between clients and professionals in Singapore’s beauty industry.
1. Last-Minute Bookings
One of the most common complaints from makeup artists is last-minute requests for appointments. For instance, a makeup artist shared how a bride reached out just a week before her wedding, expecting availability during peak season. This not only disrupted the artist’s schedule but also left little room for trial sessions or consultations to understand the client’s preferences. Last-minute bookings often force artists to work under pressure, compromising the quality of their service.
2. Unclear Expectations from Clients
Makeup artists frequently face situations where clients fail to clearly communicate their desired look. For example, during a pre-wedding shoot, a client requested a “natural look” but later expressed dissatisfaction, claiming it wasn’t dramatic enough for the photos. Another artist mentioned how clients sometimes bring contradictory reference photos, making it challenging to meet their expectations. Miscommunication about the desired style often leads to frustration on both sides.
3. Unrealistic Demands
Some clients come with high expectations that may not align with reality. For instance, a makeup artist recounted a bride asking for a complete transformation that mimicked a heavily edited celebrity photo. Despite the artist’s efforts, the client was unhappy because the result didn’t match the unrealistic reference. In another case, a groom’s family member requested extensive touch-ups for multiple people without prior arrangement, overburdening the artist.
4. Time Constraints
Makeup artists frequently encounter tight schedules that make it difficult to deliver their best work. For example, one artist shared an experience where a bridal party insisted on starting late but still expected the makeup and hairstyling to be completed within the original timeframe.
5. Cancellations and No-Shows
Cancellations without notice or last-minute no-shows are another major frustration for makeup artists. For instance, one artist reported blocking an entire day for a bridal booking, only for the client to cancel the night before without explanation. Another makeup artist shared how a client failed to show up for a trial session despite confirming the appointment, resulting in wasted time and resources.
6. Lack of Professional Courtesy
Some makeup artists have also voiced concerns about clients lacking basic professional courtesy. For instance, a client once asked for significant discounts after the service had already been provided, putting the artist in an uncomfortable position. Others have reported instances where clients were unreasonably critical or dismissive during sessions, making it challenging to create a positive working environment.
7. Unprepared Clients
Makeup artists often face challenges with clients who arrive unprepared. For example, an artist mentioned how a bride showed up for her trial without clean skin, making it harder to achieve the desired results. Proper preparation from clients is essential for smooth and successful sessions.
Final Thoughts
At the end of the day, a little understanding can go a long way in bridging the gap between makeup artists and their clients. By recognising these common challenges, both parties can foster better communication, manage expectations, and create a more positive experience. Whether it’s ensuring clear instructions or booking well in advance, these small efforts can make a world of difference in achieving a flawless look and a memorable experience for everyone involved.
