Opinion: Struggles of maids from Indonesia

The relationship between employers and domestic helpers is a topic of significance in many urbanized societies, with Singapore being no exception. Often, these relationships are symbiotic – employers receive assistance with household tasks, while domestic helpers gain employment opportunities often not available in their home countries. However, as with any dynamic where power imbalances can occur, there are instances where lines are crossed, and rights are infringed upon. The recent case of an Indonesian maid, Ms. Lutin, and her Singaporean employers serves as a case in point, bringing to the fore issues of trust, understanding, and mutual respect in employer-maid relationships.

Summary of article

In Singapore, a couple was convicted of abusing their Indonesian maid, Ms. Lutin, over perceived errors, resulting in physical injuries. The abuse came to light after another maid noticed Ms. Lutin’s bruises at a playground and posted photos on Facebook, which prompted a third maid to file a police report. Wang Cheng Xiang, the husband, was sentenced to 13 weeks in jail and ordered to pay S$1,000 in compensation, while his wife, Jin Yan, received a 28-week jail sentence and was ordered to pay S$2,500 in compensation. Jin was found guilty of causing physical harm to the maid on multiple occasions, especially when she felt her children were in danger due to the maid’s actions. The couple’s defense argued that Ms. Lutin was unable to handle caring for two children and had fabricated the abuse allegations to change employers. The prosecution highlighted the severity of the abuse, which went beyond mere slaps.

Opinion: The Silent Struggles of Indonesian Maids in Singapore

Credit: The Straits Times

The recent court ruling on the abuse of an Indonesian maid, Ms. Lutin, casts a troubling shadow on the relationship dynamics between domestic helpers and their employers in Singapore. While the nation has thrived as a melting pot of cultures and services, this incident is a stark reminder that we have miles to go in understanding and empathizing with those who make considerable sacrifices to work in our homes.

At the heart of this issue is the communication chasm between maids and their employers. Ms. Lutin’s plight came to light not through official channels, but because of the keen observation and intervention of a fellow maid. This underscores the profound sense of isolation many domestic helpers must feel, trapped in unfamiliar environments without any means of expressing their distress.

The article also brings to light the pressures and expectations employers place on these maids. Entrusted with the well-being of their children, the maids often navigate a tightrope of cultural nuances and personal preferences. One perceived mistake can lead to severe consequences, as was the case for Ms. Lutin.

However, while this story is harrowing, it also offers a glimmer of hope. The solidarity showcased by the Indonesian maid community, especially their quick action to raise awareness and seek justice for Ms. Lutin, is heartening. It’s a testament to the spirit of community, reminding us that even in moments of adversity, there are people ready to lend a hand.

As Singaporeans, it’s crucial to understand that domestic helpers, be it from Indonesia or elsewhere, are not just employees but human beings with emotions, dreams, and families. Embracing them with compassion and fairness isn’t just morally right but also contributes to a harmonious household. It is hoped that this incident serves as a wake-up call, urging employers to re-evaluate their relationships with their maids, fostering understanding and mutual respect.

Recommendations for Consumers

If you are looking to get an Indonesian maid to help you with domestic chores, here are a few things you should take notice:

  1. Cultural Sensitivity Training: Before employing an Indonesian maid, attend workshops or sessions on understanding Indonesian culture. This helps bridge cultural gaps and fosters mutual respect.
  2. Clear Communication: Set clear expectations from the start. Discuss duties, responsibilities, and house rules, ensuring they are understood. Regularly check in with your maid about any concerns or questions.
  3. Regular Rest Days: Ensure your maid gets at least one day off each week. Everyone needs time to recharge and connect with their community.
  4. Open Door Policy: Create an environment where your maid feels safe to discuss any issues or challenges they might face. Address concerns promptly and fairly.
  5. Thoroughly Vet Agencies: Choose reputable agencies with good track records in ethical practices. Look for testimonials, reviews, and any relevant accreditation or awards.
  6. Know the Law: Familiarize yourself with Singapore’s regulations regarding domestic workers. This includes their legal rights, minimum wage, leave entitlements, and working hours.
  7. Orientation is Essential: When the maid arrives, provide an orientation about your home, family routines, and any emergency procedures. Show them around your neighborhood, especially places like markets, clinics, and transport hubs.
  8. Respect and Dignity: Treat your maid as a valuable member of your household. Recognize and respect her holidays, traditions, and religious practices.
  9. Exit Strategy: If the employment term ends or if you need to terminate the contract for valid reasons, ensure the process is handled ethically. This includes giving due notice, paying all dues, and helping with repatriation if necessary.


The predicament faced by Ms. Lutin is a stark reminder of the vulnerabilities domestic helpers can face when working abroad, detached from familiar surroundings and support systems. Yet, it is also a testament to the strength and unity of the broader community, which rallied to shed light on an injustice. As we move forward, it’s imperative for both employers and the wider Singaporean community to introspect and ensure that such incidents become a thing of the past. Through understanding, open communication, and empathy, it is entirely possible to create an environment where every individual, regardless of their role or nationality, is treated with the respect and dignity they deserve.


Denisse loves reading and writing about culture, history, and politics. Outside writing articles for The Singaporean, Denisse enjoys musicals, gaming, and Harry Potter.

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