7 Best Indonesian Maid Agencies in Singapore

Balancing work, taking care of children or elderly parents, and managing an entire household can be quite taxing. As such, hiring a maid or a helper is rather beneficial.

Interestingly, in Singapore, domestic helpers come from a number of countries like Indonesia, Myanmar, India, the Philippines, and Cambodia. That said, Singaporeans tend to choose Indonesian maids in particular.

Actually, Indonesian helpers make up more than 50% of the foreign domestic worker in Singapore.

Contents hide
Why choose Indonesian maids?
1) Universal Employment Agency
2) Homekeeper Maid Agency
3) Swift Maids
4) Nation Human Resources Pte Ltd
5) Able Best Employment Agency
6) Super Employment Specialist Pte Ltd
7. Unistarr Employment

Why choose Indonesian maids?

  • Language: A good number of Singaporeans speak Malay, especially the older generation. Since the Malay language is very similar to Bahasa Indonesia, Indonesian maids have an advantage. They are usually preferred by employers taking care of the elderly.
  • Trainability: It is believed that Indonesian maids are easier to train and settle in the household.
  • Religion: Since Singapore is a multiracial country, families prefer to hire helpers that are of similar religious faith. Indonesians are similar to that faith.
  • Willingness: Indonesian Migrant Domestic Workers (MDWs) are said to be much more willing and enthusiastic to provide care for infants, children, and the elderly.
  • Cooking Style: Indonesian food is similar, tasty, familiar, and popular among Singaporeans. As such, since Indonesian food suits the tastebuds of Singaporeans,

Based on these reasons, Indonesian maids do have a leg up compared to others. Having said that, it is still no secret that finding a trustworthy, reliable, and dependable maid can still be a challenge.  

Fortunately, here in Singapore, only the Ministry of Manpower (MOM) licensed maid agencies can operate. Thus, maintaining the quality of service the agencies provide. Nevertheless, with over 4,000 maid agencies operating in the country, choosing the right agency to hire your maid can still be stressful.

As such, this article will cover 7 of the best agencies to hire Indonesian maids here in Singapore.

To ensure that all agencies covered in this article are some of the best in the country, I made sure to check their years of experience, placement volume, transfer rate, and retention rate are better than the industry average according to the MOM’s website. Likewise, all listed agencies have not incurred any demerit points from MOM.

1) Universal Employment Agency

Universal Employment Agency Pte Ltd is a leading employment agency that specialises in the placement of foreign domestic workers from the Philippines, Indonesia, and Myanmar. With at least 35 years of service in the industry, Universal Employment Agency, the agency boasts a high success rate of matching employers with domestic helpers. This is a testament to the high level of professionalism and service the agency provides. Therefore, Universal Employment Agency is touted as one of the best maid agencies in the country.

Cost:

  • Prices are dependent on your needs. Please contact the agency through their email.

Why choose Universal Employment Agency?

Based on their record on MOM’s website, this agency has been rating than the industry average. For example, their retention rate is 72%. In addition, their transfer rate is also better than the industry average. Likewise, their placement volume, in which the industry average is only 47. They had a whopping 473 placements from October 2021 to October 2022.

In addition, by looking through their customer reviews, it shows that the agency was responsive, efficient, and professional. As such, many clients have been satisfied with the helper that was placed with them.

Universal Employment Agency:

  • Address: 304 Orchard Road, #03-52 Lucky Plaza, Singapore 238863
  • Contact numbers: 6735 3456, 6735 2977
  • Email: info@universal.sg
  • Website: https://www.universal.sg/
  • Opening Hours:
    • Mon to Fri: 10 am to 7 pm
    • Sat & Sun: 10am to 5pm
    • Closed every Tuesday and public holidays

2) Homekeeper Maid Agency

Homekeeper Maid Agency recruits workers from Myanmar, Indonesia, and the Philippines. Having been in the business since 1998, the agency has helped over 80,000 families. As for their pool of over 700 helpers to match the needs of families, each helper is trained with a wide array of skills ranging from infant care, cooking, and housekeeping, to caring for the elderly.

While the hiring process can be tedious, Homekeeper Maid Agency assures you that the process will the hassle-free and efficient.

Homekeeper Maid Agency has three locations across Singapore: Bukit Timah Shopping Centre Branch, the Elias Mall Branch (Pasir Ris), and the Ang Mo Kio Branch

Costs:

On top of paying a monthly salary of $550 to $800, there are other costs that you need to take into consideration when hiring an Indonesian helper:

  • Monthly levy paid to the Ministry of Manpower (MOM)
  • Off-day compensation
  • Living expenses

Why should you choose Homekeeper Maid Agency?

Based on MOM’s rating, while the retention rate of this company is trailing behind the industry standard (62%), its transfer rate is extremely low while its placement volume is very high. Both are above industry standards. This highlights the fact that many people trust this agency to pair them with the helper, Indonesian or otherwise, that they desire.

Customer reviews appear very positive as well. They mention that the agency was not only efficient, but they are also responsive and fast. According to a client named Ms. Khoo, the agency was also attentive by giving advice whenever it was needed and all requests were taken care of. In addition, a customer named Mr. Ng pointed out that due to the extensive training the agency gives their helpers, his maid was very attentive and professional in taking care of his senior parents.

As such, if you are looking for an agency that provides highly trained helpers and has a streamlined hiring process, better choose, Homekeeper Maid Agency  

Homekeeping Maid Agency

3) Swift Maids

Swift Maids is a trusted maid agency since 1992 and has served over 30,000 Singaporean families. With their commitment to their customers, they guarantee a high level of service and customer satisfaction. In addition, their pricing is touted to be competitive and they assure their customers that they have no hidden charges.

Swift Maids has four branches in Singapore: Yishun, Ang Mo Kio, Orchard, and Bedok  

Cost:

  • Prices are dependent on your needs. Please contact the agency through their email.

Why should you choose Swift Maids?

Based on their MOM ratings, Swift Maids rate better than the industry average across all components. While their placement volume is not as high as other agencies on this list, the fact that their retention rate is high while their transfer rate is low showcases how the agency is able to perfectly match helpers to families.

In addition, customer reviews were all positive. Many claims that the consultants of the agency were very helpful, thus, helping them find the right helper for their family. Others say that they highly recommend this agency as it did not only match them with the preferred helper but also made the whole hiring process a lot easier.

As such, if you are looking for an agency that rates above the industry average and has multiple clients applauding their service and professionalism, better choose, Swift Maids.

Swift Maids

4) Nation Human Resources Pte Ltd

Nation is one of the leading employment agencies in Singapore serving over 50,000 households. Its mission is to bring quality and reliable domestic household services to meet the needs of every family in Singapore. Nation was one of the first maid agency in Singapore to receive an ISO 9001 certification. Likewise, it was the first to have a training centre for foreign domestic workers within its office.

The agency has three branches: the Jurong Service Centre, the Tampines Service Centre, and the Toa Payoh Service Centre, and they have more than 20 experienced trainers and consultants.

Cost:

  • Salary of an Indonesian maid is usually around $550.

Why should you choose Nation?

Based on their MOM ratings, Nation’s transfer rate is at 0%, meaning, the foreign domestic workers placed by the agency have not been moved to 3 or more employers within one year. Unfortunately, their retention rate is below the industry average of 62%. That said, with the placement volume average of 460, it shows that people still trust the agency to pair them with the right helper.

While there are no client reviews that can be found online, the agency’s FAQ page highlights some reasons why you should choose this agency. First, their maid selection is pretty stringent in order to provide the best possible selection to their clients. Second, if the foreign domestic worker (FDW) is deemed unsuitable for the family, apart from providing counseling and advisory services, the agency can/will replace the FDW as soon as possible. Lastly, all maids will undergo training in the elderly and special care. This increases the capabilities of maids and helpers being employed. As such, if you are looking for an agency that ensures well-trained professionals, choose Nation.

Nation Human Resources Pte Ltd

  • Address: [Jurong Service Centre] 135 Jurong Gateway Road #05-317 Singapore 600135
  • Contact Number: [Jurong Service Centre] (+65) 6388 8888
  • Email: jurongeast@nation.sg
  • Website: https://nation.sg/

5) Able Best Employment Agency

Able Best Employment Agency was established in 2003 with the goal of recruiting foreign domestic staff for Singaporeans. The agency promises to provide the best service to all its customers. Their helpers come from reputable and trusted training partners from Indonesia, the Philippines, and Myanmar. Interestingly, it is noted by ThreeBestRated.SG is one of the best maid agencies in Ayer Rajah, Singapore. Able Best also consistently gets high review ratings from its customers because of its service quality and reliability.

Cost:

  • Prices are dependent on your needs. Please contact the agency through their email.

Why should you choose Able Best Employment Agency?

Able Best is proud of its Ministry of Manpower ratings. As seen above, the rate is better than the industry average across all components. Not only that, their retention rate is very high while their transfer rate is at 0%. This means that they have found a way to perfectly match clients with helpers that suit their needs.

Apart from the fantastic ratings they consistently get from MOM, their clients also tout that they are one of the best maid agencies in Singapore. They are professional, prompt, and efficient with their service. Consultants were helpful and understanding as well. A testimonial from their client Charles Chen states the following:

“Got an Indonesian helper from this agency to help take care of my elderly father. Read some good reviews on them and true enough they delivered what they promised. No hidden charges or conditions. Had a good experience dealing with them”

As such, if you are looking for an agency that has a solid reputation, better choose Able Best.

Able Best Employment Agency

6) Super Employment Specialist Pte Ltd

Having been established in 2002, Super Employment Specialist Pte Ltd is one of the largest hiring agencies in Singapore. In fact, they are one of the few agencies that have overseas training centres in various countries like the Philippines, Indonesia, Thailand, and India. They equip their maids with the necessary skills to know general housekeeping, child care, and elderly care.  As such, they hire and train qualified workers from these countries.

With their carefully curated database of highly skilled maids, Super Employment Specialist Pte Ltd ensures a simple and easy process of hiring the right Indonesian maid for you.

Cost:

  • Prices are dependent on your needs. Please contact the agency through their email.

Why should you choose Super Employment Specialist Pte Ltd?

Super Employment Specialist Pte Ltd has really good MOM ratings. With their retention rate at 72.73%, transfer rate at 0.58%, and placement volume at 187, all their ratings are better than industry standards. Their high ratings are a testament to the quality that this agency espouses.

While there are no client reviews on their website, it did show a few interesting details. For example, Super Employment Specialist Pte Ltd is not only licensed by the MOM but they are also accredited by the Association of Employment Agencies Singapore. Likewise, since they are one of the largest recruiters of foreign domestic workers in the country, they specialise in the sourcing and placement of experienced maids to both local and expatriate families. In addition, their sales team is capable of speaking various languages/dialects to assure the right pairing of clients and maids. Lastly, they assure that they charge a reasonable fee with no hidden cost.

As such, if you are looking for an agency that will help you find the right maid for you, choose Super Employment Specialist Pte Ltd.

Super Employment Specialist Pte Ltd

7. Unistarr Employment

Unistarr Employment employs highly skilled house helpers from Indonesia, Cambodia, the Philippines, and Myanmar. With their well-crafted website, they aim to create a one-stop shop for all your household servicing needs. Through their site, you can sift through a catalogue of maids with various specialties such as housekeeping, cooking, elderly care, and child care.

That said, apart from providing you with all the possible options so you can hire the right maid for your family, they also provide an after-service to follow up with you and how the maid is fitting-in in with your family. Likewise, they provide counseling and solutions in the event of issues.

Unistarr Employment has two locations across Singapore: in Bukit Timah Shopping Centre and in Katong Shopping Centre.

Cost:

  • Prices are dependent on your needs. Please contact the agency through their email.

Why should you choose Unistarr Employment?

Unistarr Employment’s ratings from MOM are all better than the industry standard. With their retention rate at 73.68%, their transfer rate a 0.31%, and their placement volume at an average of 351, it shows the efficiency and effectiveness of this agency. Likewise, they have garnered awards such as the Singapore Enterprise Award and the Promising SME 500 Award for their outstanding service and performance throughout the years.

As such, if you are looking for an award-winning agency that offers a one-stop shop of any housekeeping needs, better choose Unistarr Employment.

Unistarr Employment

  • Address: [Bukit Timah Branch] Bukit Timah Shopping Centre, 170 Upper Bukit Timah Road, #01-33, Singapore
  • Contact Number: +65 9647 4758/ +65 9723 4920
  • Email: enquiryunistarr@gmail.com
  • Website: https://unistarr.com.sg/
  • Opening Hours:
    • Mon to Fri: 10 am to 7 pm
    • Sat and Sun: 10 am to 5 pm

***

Given the plethora of available maid agencies, it makes it difficult to find the right one to help you get the Indonesian helper that you need and want. That said, I hope this article will be able to help you whittle down which agencies to contact.

Good luck finding your Indonesian helpers!

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Denisse Harder

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